Support Terms

At Perceleris, all of our ECU Kits come with support through a ticket system. This system is designed to provide you with comprehensive assistance throughout the setup process, from the physical installation to the initial start of the engine. Our support team is available to help you troubleshoot any issues you may encounter during this time and can offer guidance on how to resolve them. You can access our ticket system by visiting https://support.perceleris.com.

Working Hours and Response Time

Our support team is available to assist you Monday through Friday, from 8am to 5pm, excluding U.S. holidays. While we strive to respond to all support inquiries as quickly as possible, our maximum response time is 24 hours. Please note that response times may vary depending on the complexity of the issue and the volume of support inquiries we receive.

Warranty Period and Support

It’s important to note that our support services are only available during the one-year warranty period of the device. Once the warranty expires, the support expires as well. If you need support after the warranty period has expired, you may be able to purchase additional support services from us.

Responsibility for Tuning

Once your engine has started, the responsibility for tuning the ECU tables lies with you as the client. While our support team can offer guidance on tuning, we do not provide this service as part of our support terms. Tuning involves adjusting the settings of the ECU to optimize engine performance and can be a complex process. We recommend seeking the assistance of a qualified tuner to help you with this task.

Remote Configuration

In some cases, we may be able to connect remotely to your ECU  to configure the system. This service is offered on a case-by-case basis and is subject to availability. Remote configuration can be particularly beneficial if you’re having difficulty with the setup process or if you need additional guidance on how to configure the ECU Kit.

Conclusion

At Perceleris, we’re committed to providing our clients with high-quality ECU Kits and comprehensive support services during the one-year warranty period of the device. Our support terms cover the physical setup and initial start of the engine, and our support team is available to assist you throughout this process. While we do not provide tuning services, we can offer guidance on tuning and may be able to connect remotely to configure the system. If you have any questions about our support terms or need assistance with your ECU Kit, don’t hesitate to contact us through our ticket system.